Privacy Policy

At Nesan Catering, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our catering services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form or inquiry form
• Book our catering services
• Subscribe to our newsletter
• Contact us via email or phone
• Interact with us on social media

The personal information we collect may include:

• Name
• Email address
• Phone number
• Event details (date, type, location, number of guests)
• Dietary requirements and preferences
• Billing and payment information

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Device type and operating system
• Referring website
• Pages visited and time spent on our site
• Date and time of visit

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our catering services
• Communication: To respond to your inquiries, provide quotes, and send booking confirmations
• Customer Service: To provide customer support and handle complaints or concerns
• Improvement: To understand how our website is used and improve our services
• Marketing: To send promotional materials and updates about our services (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights
• Event Planning: To plan and execute your catering event according to your specifications

3. Contact Form Data Usage

When you submit our contact or inquiry form, the information you provide is used exclusively for:

• Processing your inquiry and providing a response
• Preparing catering quotes and proposals
• Following up on your event requirements
• Maintaining records of customer communications

We do not sell, rent, or share your contact form information with third parties for marketing purposes without your explicit consent.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website functionality and performance
• Provide relevant content and advertisements

You can control cookie settings through your browser. However, disabling cookies may affect your experience on our website.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings

5. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors
• Email service providers
• Website hosting services
• Event management tools

5.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted connections (SSL/TLS)
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information
• Objection: You can object to the processing of your information
• Restriction: You can request that we restrict the processing of your information
• Portability: You can request a copy of your information in a portable format
• Withdrawal of Consent: You can withdraw your consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact us using the information provided below.

9. Marketing Communications

With your consent, we may send you promotional emails, newsletters, and updates about our services. You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly
• Updating your communication preferences

Please note that even if you opt out of marketing communications, we may still send you service-related messages (e.g., booking confirmations, event updates).

10. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

11. Third-Party Websites

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending you an email notification (if we have your email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these locations.

14. Your Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Effective Date: This Privacy Policy is effective as of February 7, 2026.